FAQ

Log into our website www.nxexcursions.com, click on your profile in the top right-hand corner, then select 'Settings'. Enter your current password, and the preferred new password. Note that your password is case sensitive and must include at least 8 characters, including 1 number.

Visit our website www.nxexcursions.com, click 'Log In', then 'Forgot Password'. Enter the email address that you used to create your Klook account and we will send you a link to reset your password.

Go to your profile by clicking on the top right-hand corner, then select 'My Account'. Enter your preferred email address and click 'Save' at the bottom of the page.

For more information, please contact us via email to support@nxexcursions.com.

For more information, please contact us via email to support@nxexcursions.com.

There are four types of users there like Traveler, Agent, Distributor & Supplier.

There are separate process for all users, also Agent, Distributor & Supplier need documentation for authentication purpose.

You can book world wide excursions/sightseeing, attraction passes, tickets, meals, transfers & WiFi. Also we will add more and more services for your convenience.

For most tours, activities, transport and WiFi, your voucher is only valid on the date you selected when booking. For most attraction tickets, you will be able to visit the attraction on any date within a select period. Please check the 'How To Use' section on the activity page or your voucher details to check your voucher's validity.

Find your preferred activity or tour, select the relevant package, date and quantity, click 'Book' and continue to the payment page. Let the adventures begin!

When you see 'Instant' on an activity, it means that when you complete the payment, you will receive your booking voucher within 5 minutes. If you do not receive a voucher please first check your Spam folder before contacting us.

In a rare case that you haven't received the e-voucher immediately after you book an 'instant' activity, our nxAgent will generally be in touch within 24 hours to assist you. For any urgent matters, do reach out to us at support@nxexcursions.com or call our hotline +91 89 80 23 20 20.

Different activities have different confirmation times which are indicated in the activity details. Most activities are either instantly confirmed or confirmed within 24 hours.

You will receive an Order Summary email, listing the activities you booked, as well as a separate email with your e-voucher attached. It will also be accessible within your account on the website and within your portal account.

Please first check your Spam folder then email support@nxexcursions.com or call our Hotline +91 89 80 23 20 20.

Check the 'How to Use' section in the activity details and on your voucher for more information on the activity location and tips on how to get there.

First choose your preferred currency from the drop down menu on the website or within your settings on the app. Check the cost of your preferred currency by selecting the package and date, then adjusting the units to reveal the final amount payable. Kindly note that due to currency fluctuation, the cost of the same activity may change from time to time.

Whilst Klook does not charge any handling fee in addition to the amount stated on our platform, foreign transaction fees may be levied by your card's issuing bank if you pay in a non-local currency. Please check with your bank if you have any queries prior to making a purchase.

nxExcursions displays activity prices in USD only. However, we currently only accept transactions in USD & INR (excluding AMEX card). If for some reason you see any extra fees, please check with your credit card issuer.

You may choose to pay by credit/debit card, or PayPal. Also if you wish to pay from India, we can send your payment link for Net Banking in INR.

As nxExcursions is an online platform, unfortunately we do not accept cash payments. All bookings must be made over our website.

Unfortunately our physical office does not serve as a ticketing office.

The issue is likely to be caused by one of the following situations:

a. If the nxExcursions website works fine, but upon clicking 'Pay', the page doesn't load --> Please refresh the page, or try again later.

b. Your card is rejected --> Please try a different card. Most common bank cards are accepted but please note that we only accept Visa or MasterCard.

c. You have chosen PayPal as the payment method using your credit card and you are being forced to sign up as a PayPal member --> Unfortunately the actions of PayPal are out of our control, we advise you to sign up for PayPal in order to pay.

If you are still experiencing problems, please contact our hotline +91 89 80 23 20 20 or email support@nxexcursions.com.

Normally PayPal will only send out one receipt. The error might be due to a system hiccup from PayPal. Please email support@nxexcursions.com with details of your booking and we will confirm how many bookings we have received.

You can be safe in the knowledge that we're using a third party secure payment gateway. nxExcursions does not store any of your confidential information, even if you choose to 'save credit card information'. Your credit card details are tokenized and encrypted and stored securely with our payment gateway - so even nxExcursions has no access to your credit card details.

Please check the cancelation details of your activity to see if you are eligible for a refund. In the rare case that an activity that you have booked is canceled, we will give you the option of booking an alternative date or requesting a full refund. For other changes or refund inquiries, please call our support team or email support@nxexcursions.com.

If your initial payment was made via PayPal, the refund will be processed instantly after we file the refund. If you paid by credit card, it usually takes 14 - 21 working days, or up to 30 days for certain banks, for you to receive the refund in your account. If after these time scales you have still not received your refund, please email support@nxexcursions.com.

Please email support@nxexcursions.com and we will do our best to make the changes for you.

First, please check the cancellation details of your activity to see if you are eligible for a refund. Then email support@nxexcursions.com or call our Hotline and we will help process your request.

On our website, you can click to enter a promo code in the 'Promotion' section on the checkout page.

The discount will be deducted from your order before the payment page, please check the correct discount has been applied before you confirm payment.

On our app, after entering the relevant Traveler's Information, you can tap 'Apply Promotion Code' on the following page, enter the Promotion Code and tap 'Redeem' to apply the special offer that is applicable to your booking.

Alternatively, you may access your account by click the icon in the bottom-right corner of the app, then tap 'Promotions', where you can enter and save the Promotion Code for future use.

On the nxExcursions, when you enter a promotion code into the 'Promotions' section of your account, you will be issued a coupon which will be saved in your account. You can apply this coupon at check out on future bookings (within the redemption period).